The E-learning (Litmos) Content Does Not Load


Although the e-learning content can be played in Mozilla Firefox and Google Chrome, we recommend using Internet Explorer in a desktop computer to complete the courses. If the content fails to load or a blank page displays after clicking on a course, then one of the two browser technical requirements is not being met:

  1. Adobe Flash Player must be installed and enabled
  2. Javascript and Cookies must be enabled:
  • Chrome: Enable JavaScript and cookies
  • Firefox: To enable cookies, go to Options | Privacy. If Firefox is set to remember history, cookies are already enabled. To enable JavaScript, type "about:config" in the browser address bar. Search for "javascript.enabled", and change it to "true."
  • Internet Explorer: Enable JavaScript and allow cookies

If you are using a mobile device please read Using Litmos E-learning Courses in a Tablet


How to enable Flash in Google Chrome

If Chrome is showing a blank page the Litmos site can be added to the exceptions:

  1. Go to the Chrome settings menu
  2. Click on the three-line settings button in the top left
  3. Under Advanced, select Privacy and security
  4. Click on Site Settings
  5. Click the radio button next to "Block sites from running Flash (recommended)" so the text changes to "Ask first"

6. Go to valant.litmos.com and click on the lock next to the URL

7. In the drop-down menu next to "Flash" change the option from "Ask (default)" and click Allow

  1. Refresh the page


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