IO: EHR Status Updates

This article applies to Valant IO

Visit this page to get updates on known issues affecting specific modules in the Valant IO EHR. Service performance may vary from customer to customer depending on the services impacted. Please refresh this page for live updates.

System Performance    

For details on system-wide issues, please visit our Help Site and look for System Notifications. Please contact our Support Team if you require details or immediate assistance. 

Operational

 A small number of users have reported that some patients did not received their patient reminders over the past weekend on 9/26. Valant investigated these reports to verify the status of these reminders, and have verified that reminders went out to patients on 9/27, 9/28 and 9/29. It was determined that appointment reminders did not go out as planned on 9/26 due to an error with our appointment reminder partners. Appointment reminders will remain closely monitored going forward while we ensure all reminders are sent to patients. If you noticed discrepancies in your Appointment Reminder Status Report please submit an ticket here with examples. We sincerely apologize for any inconvenience this may have caused. 

 Modules

Scheduler Operational
Billing Module Operational
Mobile Notes Operational
Patient Portal Operational
Patient Reminders     Operational
Secure Messaging Operational
Report Center  Operational

Partner Services

DrFirst (eRx)     Operational
Waystar Operational
ChangeHealthcare      Operational
RelayHealth Operational




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