Demographic Updates Queue

The Demographic Updates Queue lists the changes that patients have submitted via the Patient Portal. The Demographic Updates Queue can be accessed by clicking Tools Demographic Updates Queue.

The columns can be sorted by clicking on the header to sort the column alphabetically as shown in the Date Column below.

When a patient submits demographic changes via the Patient Portal, the changes do not automatically flow into the EHR. This allows the provider to verify the changes prior to them flowing into the EMR. This also helps to prevent incorrect information from being entered by mistake or otherwise.

The changes that have been submitted will appear on the right side of the screen as shown below:

To submit the changes, please do the following:

  1. Verify that the Updated Values are acceptable
  2. Edit the demographic information in the field that is provided, if applicable
  3. Click on Save


Insurance information is not saved to the patient's file when the changes are processed. This is to prevent patients from updating something that could cause a large financial impact. Please verify the changes to the insurance information and then enter manually to the patient's demographics.     

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