When do appointment reminders go out to patients?

The reminders will be sent out between the hours of 10:00 AM – 5:00 PM, local time of the patient, on the day the reminder is intended to be delivered. Where a patient is in a state that has multiple time zones, the westernmost time zone in that state will be honored to prevent the possibility of texts being sent before 10 AM.

For reminders to go out on Sunday for a Monday appointment, the "Include weekend days" checkbox must be selected. To access this setting click on Persons and Institutions | Practice |


The patient's area code is not the determining factor of when a call will be placed to a patient. The state in the address of their demographics will determine the time slot of their reminder call.

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