PPs and IO: How to Contact Support
This article applies to the Valant IO interface and the Private Practice Suite
If you are unable to find the answers within our Help Site, you can contact Support through one of the following options:
- Submit a ticket
- Call our Support Department at 1-888-282-8085. Our support business hours are Monday to Friday from 6 a.m. to 5 p.m. PST. We are closed on national holidays.
Please try to add as much information as possible. A list of steps on how to reproduce the problem and a screenshot or exact error message can help us resolve your issue rapidly. Also, if you are submitting a ticket and currently using Valant IO please categorize your ticket as Valant IO.
What happens after I submit a ticket?
After clicking Submit, a service ticket is automatically generated in our Customer Relationship Management (CRM) system.
How does Valant reply to customer requests through the portal?
If you chose the option "Email", the Support team will reply to you by email. You can always call us during business hours without submitting any ticket; we will be happy to assist you.
Can I email Support directly without using the portal?
No, emails to email@example.com will return an automated message with a link to the portal and will not generate a service ticket.
Can I reply to an email sent by Support in the past to ask a question?
Yes. If you have a follow-up question or we have asked for more information you can reply to the email that we sent. Please be sure to not remove the unique identifier in the address. We also ask that if you have a different issue that you create a new ticket. If you remove the identifier (e.g. ref:_00D408JQP._5001W1MtEyu:ref) the email will not be successful.
For a complete FAQ please view the Support Portal FAQ.