IO: General Troubleshooting

This article applies to Valant IO

There are a number of general troubleshooting steps that users can take to help resolve some common issues that are seen when using Valant IO.

The first step in resolving any generic or loading issue is to clear the cache of the internet browser. Cache is a component of internet browsers that stores data so that future requests for that data can be served faster. Sometimes this can cause a an error. One great first line of troubleshooting with all browser based software is to clear the internet browser cache. See the below articles for detailed steps to clear your browser cache: 


Some other common issues some users will  include: 

  • Errors loading Dashboard elements
  • Missing dashboard elements
  • Documents appear missing from the patient's chart or are unable to open documents from the Overview tab

This can be caused by not being fully updated to the latest version of the browser being used for IO. Sometimes Google will stop updating to the latest version, especially on older macs as they cannot upgrade to the latest OS. Performing  a reinstalling, forcing the manual update, or switching to a browser than Can update will resolve these and other single user access issues in Valant IO. The following links can be bookmarked to tell you what the latest version is for each browser:



Was this article helpful?

header-top-left-border Created with Sketch.
header-top-right-border Created with Sketch.