Determining if an Appointment Reminder was Successfully Delivered
- Click on Tools | Reports
- Click on the Appointment Drop-down menu
- Select Appointment Reminders Status
- Select the filter criteria such as Start Date, End Date, Provider, and Patient
- Click on the Preview Button
The Table below includes the different reminder status and descriptions:
| Contact Method | Status | Description |
| Failed | Email failed to send. Due to the email not existing, or bounce back. | |
| Internal dnc list | The email address is apart of a do not contact list. | |
| Sent | Successful email. | |
| Phone | Answered by machine | Went to voicemail. |
| Phone | Answered by a voice but hangup detected | Phone was answered and then hung up by someone. |
| Phone | Answered by a voice with button press of _ | Someone answered the phone and pressed the specific key. |
| Phone | Answered by a voice with no button press | Phone was answered and no buttons were selected. |
| Phone | Dialer/CallFlow exception | Problem with the phone number. For example, not in service. |
| Phone | Live Answer | Call was answered by a person. |
| Phone | Machine Answer | Call was answered by a machine. |
| Phone | Call Answered but Hung-up before message left | Call was answered and hung up immediately. This will prompt a retry of the reminder. |
| Phone | Voicemail Full or not configured | Unable to leave a message. This will prompt a retry of the reminder. |
| Phone | Line Busy | Phone gave busy signal. This will prompt a retry of the reminder. |
| Phone | Line Disconnected or Not Available | Phone rings without being answered. This will prompt a retry of the reminder. |
| Phone | Unknown Status, Insufficient Response from Carrier | Carriers didn't give us sufficient information to categorize the response.This will prompt a retry of the reminder. |
| Phone | Unexpected Status | Carrier sent us a new unfamiliar response that will be investigated and categorized. This will prompt a retry of the reminder. |
| Phone | Call Failed | Rare, usually happens with system outage or carrier problems. This will prompt a retry of the reminder. |
| Phone | Recipient opted out | Number is on do not call list. |
| Phone | Invalid phone number | Number is not recognized as valid. |
| Phone | Missing phone number | No phone number in patient demographics. |
| Phone | Phone Number Disconnected | Carrier told us the number is disconnected. |
| Phone | Recipient over contact limit | |
| Phone | Contact Window Expired | Rare, only happens with system or carrier outage. |
| Phone | Outside of Support Call Region | |
| Phone | Internal dnc list | Number is listed on a do not call list. Likely from the phone carries also have do not call lists. |
| Phone | Unknown | Failed phone call. |
| Text | Success | Text message was successfully sent. |
| Text | Unprocessed | Text messaged wasn't processed correctly. Treat this as a failed appointment reminder. |